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Task: You recently bought an item in the supermarket but later found out that something was wrong with it you come back to the supermarket but the staff weren't helpful. Write a letter to the supermarket manager and say:  What time did you purchase.  What was the problem with  What do you want the manager to do about it? Dear Sir/Madam, I am writing to explain my may dissatisfaction regarding to your employees' misbehavior in Amirabad branch. I have been am your loyal royal customer for several years. Last week on Monday 23rd October, I bought a bottle of milk from your Amirabad supermarket. As I trust your staff, I asked them to bring a bottle while I was on a business call. When I got home I realized that the expiry date was passed, so I went back to the supermarket in order to change it, but unfortunately your staffs refused to change it with this lame excuse that they pretext (excuse): we are not assure when I had you bought it! I have to say a bottle of milk is not the matter but the manner of your colleagues and shirking shrink form their responsibility about customers' health excessively disappointed me. Hereby, I would like to ask you to refund my cash or give me a new one instead, and train your staffs to respect the customers' right, satisfaction and health. I look forward to hearing from you. Yours faithfully, Sarvenaz Ashrafi Task: You have an advertisement for a part time job welcoming visitors to your town, write to recruiter. In your letter:  Explain why you want the job  Describe why you would be a good person for the role  Describe any relevant experience you may have Dear Sir/ Madam, I was notified you are looking for a tour guide leader in order to support new arrival tourists for coming summer, hereby I would like to apply for this job vacancy. I am 35 years old and studying Contemporary History in the university of Tehran as a PhD student. As you know having a full-time occupation is forbidden for doctorate students, thus I am looking for a part-time job in order to afford my daily expenditures as/since (since)??? I cannot make ends meet. I think I can tackle this job because not only am I keen on this kind of professions, but also I have am graduated in the related field. On the other hand, I am familiar with the majority of picturesque sites and scenery of this city, so I can introduce and demonstrate the city quite well. For your information I have such related experiences in Shiraz as a PASARGAD's tour guide when I was a bachelor of science student as well as passing some courses and trainings in this regard. I would appreciate a reply at your earliest convenience. Thanks a lot for your great consideration. Yours sincerely, Sarvenaz Ashrafi

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